{"id":3408,"date":"2015-05-03T20:54:53","date_gmt":"2015-05-03T19:54:53","guid":{"rendered":"http:\/\/gastouderbureauheuvelrug.nl.webhosting102.transurl.nl\/?page_id=3408"},"modified":"2025-03-20T21:39:58","modified_gmt":"2025-03-20T19:39:58","slug":"klachtenreglement","status":"publish","type":"page","link":"https:\/\/gastouderbureauheuvelrug.nl\/klachtenreglement\/","title":{"rendered":"Klachtenreglement"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-amrng0-0d99d215a0bd4db3c505fba2af82b1e2 main_color avia-section-default avia-no-shadow  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3408'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-9dzur4-a4debef768db78484e0101021391e2f4 av_one_full  avia-builder-el-1  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-3667f4bfcfd3ed4f0b5baa4338049b8e\">\n#top .av-special-heading.av-av_heading-3667f4bfcfd3ed4f0b5baa4338049b8e{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-3667f4bfcfd3ed4f0b5baa4338049b8e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-3667f4bfcfd3ed4f0b5baa4338049b8e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-3667f4bfcfd3ed4f0b5baa4338049b8e av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Klachtenreglement<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-nfha8-9e712368bef7a9db92fe27674822a41a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><img loading=\"lazy\" class=\"wp-image-4340 size-medium alignright\" src=\"https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-300x225.jpg 300w, https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-1030x773.jpg 1030w, https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-768x576.jpg 768w, https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-1536x1152.jpg 1536w, https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-2048x1536.jpg 2048w, https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-1500x1125.jpg 1500w, https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-705x529.jpg 705w, https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/07\/2012-06-26-13.40.46-450x338.jpg 450w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Gastouderopvang is mensenwerk en waar mensen werken kan iets mis gaan. De gastouderopvang vormt op deze regel geen uitzondering. Dit kan leiden tot ontevredenheid en uiteindelijk soms in klachten. Dan is het goed te weten dat Gastouderbureau Heuvelrug een klachtenprocedure hanteert.<\/p>\n<p>Gastouderbureau Heuvelrug heeft twee klachtenregelingen: \u00e9\u00e9n voor ouders en \u00e9\u00e9n voor de oudercommissie. In de regeling voor ouders is vermeld hoe intern en extern wordt omgegaan met klachten van ouders, binnen welke termijn klachten worden behandeld en hoe de klachtencommissie is samengesteld.<\/p>\n<p>De regeling voor oudercommissies waarborgt onder meer dat aan de behandeling van de klacht niet wordt deelgenomen door de houder of medewerkers van Gastouderbureau Heuvelrug. Hiervoor is Gastouderbureau Heuvelrug aangesloten bij\u00a0 de\u00a0<a href=\"http:\/\/www.degeschillencommissie.nl\/\" target=\"_blank\" rel=\"noopener\">Geschillencommissie Kinderopvang<\/a>.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-4oxtj4-16eb9aa3a1297ac5c1094faf6288911f av_two_fifth  avia-builder-el-4  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><div  class='avia-button-wrap av-9m81s-f018cbc150c7b18221138f65570efd0e-wrap avia-button-left  avia-builder-el-5  el_before_av_button  avia-builder-el-first '><a href='https:\/\/gastouderbureauheuvelrug.nl\/wp-content\/uploads\/2021\/12\/Intern-klachtenreglement-GOB-Heuvelrug-.pdf'  class='avia-button av-9m81s-f018cbc150c7b18221138f65570efd0e av-link-btn avia-icon_select-yes-left-icon avia-size-medium avia-position-left avia-color-theme-color-subtle'  target=\"_blank\"  rel=\"noopener noreferrer\" ><span class='avia_button_icon avia_button_icon_left' aria-hidden='true' data-av_icon='\ue87f' data-av_iconfont='entypo-fontello'><\/span><span class='avia_iconbox_title' >Download intern klachtenreglement<\/span><\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/pages\/3408"}],"collection":[{"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/comments?post=3408"}],"version-history":[{"count":17,"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/pages\/3408\/revisions"}],"predecessor-version":[{"id":4399,"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/pages\/3408\/revisions\/4399"}],"wp:attachment":[{"href":"https:\/\/gastouderbureauheuvelrug.nl\/wp-json\/wp\/v2\/media?parent=3408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}